EDF Energy Ordered to Pay Customers $5M
According to Ofgem, 43 percent of UK energy customers do not trust energy suppliers to be open and honest with them. That statistic has been reinforced by EDF Energy, which has just been ordered to pay nearly $5 million to help thousands of “vulnerable customers” get free, independent advice about debt and managing their energy consumption and bills, BBC reports.
Ofgem launched an investigation after customer complaints about EDF rose 30 percent. The investigation revealed that after the introduction of a new IT system in 2011, EDF was unable to properly process customer complaints. Long wait times often resulted in customers hanging up before getting through.
All of the UK’s “big six” energy companies have now had to make similar payments within the last two years.
A similar investigation was just launched in the US. The Illinois Commerce Commission is opening an investigation against Major Energy for allegations of misrepresentation and deceptive marketing practices.
Photo via Shutterstock.
- How to Use Lean Tools to Cash In On Environmental and Energy Savings
- Integrated Building Optimization
- Six Essential Steps to Drive Effective Energy Management
- Essential Guide to Lighting Retrofits and Upgrades
- Alarms Management: The Future is Now
- Smart Companies Utilize Integrated Energy Solutions
- Top 3 Reasons to Calculate Your Environmental Footprint
- Trends in Energy Management: Where Should Your Next Investment Be?
- Meeting the GHG Challenge: Reporting Solutions
- Sustainability Reporting for Commercial Real Estate: GRESB
- Cut Costs and Improve Facility Operations with Energy Data
- Energy Procurement Strategies for Winter 2014 and 2015
- Energy Efficiency Requires Engineering Efficiency
- Integrated Building Optimization: A Crucial Convergence of Demand-side and Supply-Side Energy Management Strategies
- Driving Productivity and Profit with Industrial Energy Management