EDF Energy Ordered to Pay Customers $5M

August 25, 2014 By Karen Henry

gas-stove-energy-manageAccording to Ofgem, 43 percent of UK energy customers do not trust energy suppliers to be open and honest with them. That statistic has been reinforced by EDF Energy, which has just been ordered to pay nearly $5 million to help thousands of “vulnerable customers” get free, independent advice about debt and managing their energy consumption and bills, BBC reports.

Ofgem launched an investigation after customer complaints about EDF rose 30 percent. The investigation revealed that after the introduction of a new IT system in 2011, EDF was unable to properly process customer complaints. Long wait times often resulted in customers hanging up before getting through.

All of the UK’s “big six” energy companies have now had to make similar payments within the last two years.

A similar investigation was just launched in the US. The Illinois Commerce Commission is opening an investigation against Major Energy for allegations of misrepresentation and deceptive marketing practices.

Photo via Shutterstock.

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