Under the agreement, National Grid will issue bill credits to more than 4,500 ratepayers statewide who were incorrectly charged the company’s non-heating rate instead of the less-expensive heating rate. Credit amounts will be customer-specific and issued later this year.
“As the ratepayer advocate for Massachusetts, we want to ensure that utilities are not overcharging their customers,” said AG Healey. “With this agreement, thousands of customers who paid too much for their gas usage will receive the credit they deserve, and National Grid will take additional measures to help prevent this in the future.”
Residential customers who use gas to heat their homes (the residential heating class) generally use more gas and pay a less expensive rate than customers who do not use gas heating (the residential non-heating class). The agreement negotiated by AG Healey involves certain National Grid residential heating customers who were incorrectly charged the more expensive non-heating rate.