5 Factors Affecting Your Demand Response Payments

Are you missing out on potential demand response earnings?

Demand response programs support grid reliability by compensating commercial and industrial (C&I) energy consumers for their ability to reduce consumption temporarily when needed. This creates an opportunity to monetize a C&I facility’s energy “flexibility,” or its ability to manage consumption from the grid strategically.

However, a number of factors can affect total earnings for participants. Overlooking these factors could lead to missed opportunities, lower-than-expected earnings, and negative impacts on overall facility operations.

Join us for this live, 30-minute session to learn:

  • What participants need to know to maximize their earnings potential
  • Participants’ options to address these challenges without requiring investment or resources
  • Case studies showing how participants have navigated these challenges and maximized earnings

Laurie Coyle
Senior Manager, Customer Experience
Enel X North America

Laurie is responsible for demand response customer experience at Enel X North America. Her work focuses on the customer lifecycle, using operational and sentiment data to identify and resolve gaps between expectations and reality, and delivering a consistently smooth experience for demand response participants.

Leading with empathy is core to Laurie’s management style. Her prior roles at Enel X include managing the Account Management and Customer Success teams.

Prior to joining the energy sector, Laurie spent eight years working in the hospitality industry, including roles focused on guest services, operational logistics, and environmental and sustainability efforts. She holds a BA magna cum laude from The George Washington University and an MBA summa cum laude from the University of Massachusetts. She lives in Norfolk, MA with her husband, son, and twin daughters.

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