New York HVAC provider Arista Air Conditioning Corporation announced today a new partnership with XOi Technologies that will outfit technicians with wearable video equipment.
The collaboration of Arista and XOi Technologies empowers customers to see the tasks completed on a service call rather than trying to decipher job details from a bill. Customers are provided with video documentation of each service call.
Through its partnership with XOi, a field communications technology provider, Arista is outfitting its technicians with wearable video communications equipment that resemble safety glasses. The technicians video record the highlights of each service call. After the completion of the job, clients receive a link to their service video via email.
Another benefit of this technology is that it allows technicians to communicate with Arista’s other experts when faced with a unique problem or unfamiliar equipment. The on-site tech can share a real-time video with Arista’s senior employees, who can instantly provide advice. This immediate access to a pool of seasoned experts facilitates accurate, on-the-spot problem-solving for faster HVAC repairs.
“We are excited about providing customers with this cutting-edge technology that brings unparalleled transparency to the customer/service provider relationship,” said Michael Rosone, Arista’s Vice President of Service Sales. “Equipment is constantly changing. We think giving our employees the ability to instantly tap into the collective wisdom of technicians, who jointly have thousands of years of experience, is an invaluable resource.”
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