Retail Customer Satisfaction Is Up and Monthly Bills Down, J.D. Power Study Finds

Midsize and large U.S. electric utilities are working hard to achieve residential customer satisfaction – and seeing some results – according to findings of the 2016 Electric Utility Residential Customer Satisfaction Study, released July 13 by J.D. Power, a market researcher based in Westlake Village, California.

JD Power: Satisfaction Rebounds for Gas Utility Companies

JD Power: Satisfaction Rebounds for Gas Utility Companies

Customer satisfaction among commercial businesses with their gas utilities improved from 2013, driven by increases in proactive communication, according to the JD Power 2014 Gas Utility Business Customer Satisfaction Study. Now in its ninth year, the study measures customer satisfaction among business customers with their … Read more…

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