Utility Business Customers’ Satisfaction Drops 10 Points

Utility Business Customers’ Satisfaction Drops 10 Points

Overall satisfaction among electric utility business customers has decreased 10 points from 2012, according to J.D. Power and Associates.

The J.D. Power and Associates 2013 Electric Utility Business Customer Satisfaction Study found business customer satisfaction averages 647 on a 1,000-point scale.

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